Returns & Exchanges
At Casio Iraq, we are committed to your satisfaction. If your timepiece or accessory does not meet your expectations, we offer a straightforward return and exchange process within 14 days of delivery.
Initiate Your Request
Contact our customer service team via phone or email with your order number and the reason for the return to receive a return authorization.
Package the Product
Ensure the item is in its original, unworn condition with all tags, protective films, and the original Casio warranty card and box included.
Pickup and Inspection
Our courier will collect the package from your location, and our quality control team will inspect the item to ensure it meets our return standards.
Refund or Exchange Processing
Once approved, your refund will be processed to your original payment method or an exchange item will be dispatched to you within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing